1. Who We Are

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Lagniappe Law Lab is a nonprofit organization that designs and operates legal information, screening, and referral tools to improve access to justice. One of these tools is the Louisiana Legal Navigator, which provides legal information, guided screening, and referrals to legal and community-based resources.

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2. Information We Collect

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We collect information in the following ways:

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A. Information You Provide Directly

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• First and last name
• Email address
• Phone number (including if you request to receive a link by text message)
• Information you voluntarily provide through screening tools, forms, or contact requests

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B. Information Collected Automatically

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• IP address and device identifiers
• Browser type and operating system
• Pages visited and interactions with the Services

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3. How We Use Information

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We use collected information to:

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• Provide, operate, and improve the Services
• Respond to user requests and inquiries
• Deliver one-time transactional messages requested by the user
• Analyze aggregated usage data to improve usability and accessibility

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SMS-Specific Use

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If you choose to receive a link by text message, we use your phone number only to send the one-time SMS message you requested or other messages for which you have expressly provided consent. We do not send recurring or marketing messages unless separately and explicitly authorized. Carrier message and data rates may apply.

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4. Text Message (SMS) Consent and Opt-Out

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If you opt in to receive text messages from us:

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• You will receive a one-time SMS message from Lagniappe Law Lab (Louisiana Legal Navigator) containing the link you requested.
• Message and data rates may apply.
• Your consent to receive SMS messages is not a condition of receiving services.
• You may opt out at any time by replying STOP to any message.

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Opt-out requests are processed immediately. To receive messages again, you must re-submit your phone number and provide consent through our web form.

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5. Information Sharing

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Lagniappe Law Lab does not sell or rent personal information, including phone numbers.

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We may share information only:

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• With service providers that support our operations (for example, SMS delivery providers)
• To comply with legal obligations or lawful requests
• With your explicit consent
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Phone numbers collected for SMS purposes are not shared with third parties for marketing or promotional use.

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6. Data Retention and Security

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We retain personal information only as long as necessary to provide the Services or comply with legal requirements. We implement reasonable administrative, technical, and organizational safeguards to protect personal information.

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7. Your Rights and Choices

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You may:

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• Request access to or correction of your personal information
• Request deletion of your personal information, subject to legal requirements
• Withdraw consent for SMS communications at any time by replying STOP

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Requests may be submitted using the contact information below.

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8. Children's Privacy

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The Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16.

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9. Changes to This Policy

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We may update this Policy from time to time. Updates will be posted on this page with a revised effective date.

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10. Terms of Service

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By using the Services, you agree to:

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• Use the Services for lawful purposes only
• Not interfere with or disrupt system operations
• Understand that information provided through the Services is not legal advice

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Lagniappe Law Lab reserves the right to modify or discontinue the Services at any time.

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11. Contact Information

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For questions about this Policy or requests regarding your data, contact:

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Lagniappe Law Lab
6

New Orleans, LA 70112